SilverStripe Club only provides theme related support via our support team, knowledgebase & tutorials. Our support team are contactable via email at firstname.lastname@example.org. We will not provide any support via Twitter or Facebook. We may request you to e-mail us your login details when needed, in which case we will communicate via e-mail to protect your confidential & secure details. For membership account problems, please contact us via e-mail at email@example.com.
Our general support hours are Monday to Friday, 08:30 to 17:00 (GMT). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours.
We only cover support for our themes, modules or widgets, and can’t give general SilverStripe support that isn't related to our themes, modules or widgets.
We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we can’t provide extensive help in terms of modifications. Technical support will thus take priority over modification support.
If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a SilverStripe developer or speak to our professional services team who will provide a quotation for the work if you don’t have the skills to implement it yourself.
It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the knowledge base for smaller bug fixes, after which we will update the core theme package.